PureVPN Review — Quick Summary Quick Summary

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PureVPN is a very secure and privacy-friendly VPN. I’ve used it on a few occasions while traveling abroad over the past years, and have always had a positive experience. I relied on some of my past experience with this VPN for this review, but I also ran additional tests covering streaming, torrenting, gaming, and more. 

Overall, PureVPN is a great pick if your main focus is security and privacy. It has all essential VPN security features (like a kill switch and military-grade encryption), it uses advanced features like PFS, RAM-only servers, and full leak protection, and it even has Quantum-Resistant servers that future-proof data against potential quantum threats in the future. Plus, its no-logs policy has also been audited multiple times, and the provider also has an always-on audit structure. 

Other than that, PureVPN also provides other perks — it has a larger server count (6,000+ servers in 65+ countries), it works with top streaming sites like Netflix, BBC iPlayer, and Amazon Prime Video, it works in restrictive countries, it has really fast speeds, and it has user-friendly apps for all major platforms. 

Still, there are a few drawbacks I can’t ignore. For one, I don’t like how torrenting is only allowed on servers in 30+ countries, and how you need to pay extra to forward ports. Also, it’s missing extra features that other top VPNs have, like a smart DNS and an ad blocker. Finally, I also don’t like how its ticketing system and live chat support are not very reliable.

But this VPN is still one of the best on the market. It has 3 tier-based subscriptions with pretty affordable plans. What’s more, it also backs all purchases with a risk-free 31-day refund policy. Before deciding, you can check out my best VPNs list for more.

Quick PureVPN Review
Rating
4.4
Overall rank8 out of #19
Works with Netflix
Server Network6,000+ servers in 65+ countries
Number of Devices10
Starting Price$2.14/month
Money-Back Guarantee31 days
CouponsPureVPN Coupon 84% OFF

PureVPN Security Features Security Features

PureVPN has the following industry-standard security features: 

  • 256-bit AES encryption — Encryption makes your web traffic completely unreadable, so that nobody can spy on it. Also, PureVPN uses the same level of encryption as banks and the military.
  • Kill switch — This security feature disables all internet access if your VPN disconnects. It does this to protect you from traffic leaks. All of PureVPN’s apps come with a kill switch. 
  • No-logs policy — The provider has a strict no-logs policy, as it doesn’t collect your IP address (which reveals your location) or your web traffic, which includes stuff like what websites you browse and what files you download. 
  • DNS leak protection — PureVPN runs its own secure DNS servers to prevent DNS leaks. Basically, the VPN makes sure your DNS requests never leak outside of the VPN tunnel. If that were to happen, your ISP could see your DNS requests, which would reveal what sites you’re browsing. 

PureVPN has the following VPN protocols: WireGuard, OpenVPN, IKEv2/IPSec, and Proxy. The first 3 protocols are secure and fast, though WireGuard is by far the fastest one. And the Proxy protocol is just a proxy connection — it hides your IP address, but it doesn’t encrypt your traffic (so you don’t get security, but enjoy very fast speeds). Also, here’s a table showcasing the platform availability for each protocol:

VPN ProtocolsWindowsmacOSLinuxiOSAndroid
WireGuard
OpenVPN
IKEv2/IPSec
Proxy

And in addition to DNS leak protection, PureVPN also protects against IPv6 and WebRTC leaks. This is really great since some top competitors (like Surfshark) don’t provide full leak protection. I also tested the provider’s leak protection by running leak tests on servers in 10+ countries, and I’m happy to say PureVPN never leaked my data. 

Screenshot of leak test results on ipleak.net while connected to PureVPN.

Plus, the VPN also uses perfect forward secrecy (PFS) and RAM-only servers, which are advanced security features. PFS changes the encryption key for each VPN session, making it pretty much impossible for a hacker to try and use a compromised key from a past or future session to spy on your traffic. And RAM-only servers don’t write anything to the harddrive, so each server reset wipes all data. 

Bottom Line: PureVPN provides very strong security for online activities. It has all essential VPN security features, and it also uses secure protocols. Plus, it has full leak protection (and never leaked data in my tests) and comes with PFS and RAM-only servers.

PureVPN Privacy Features Privacy Features

PureVPN Logging Policy
📍 IP Address
🌐 Web Traffic
📧 Email Address
⏱️ Connection Timestamps
💽 Bandwidth Usage

PureVPN has a strict no-logs policy, which is presented in a very reader-friendly manner on the provider’s site. The VPN doesn’t log your IP address or web traffic, and it also doesn’t collect connection timestamps. It only stores your email address to set up your account and communicate with you, your payment method to process your payments, and bandwidth usage to optimize its server network. 

Plus, I really like how the provider’s no-logs policy has passed multiple independent audits, with the latest one being in 2023. In addition, PureVPN is one of the only VPN services on the market that has an always-on audit structure — this means any security firm can audit the VPN without prior notice. 

What’s more, the VPN also releases regular transparency reports. These reports detail what types of requests for user data the provider has received (like court orders and intellectual property takedown requests). The reports also say how PureVPN was always unable to comply with these requests, as it doesn’t store any user data. 

Also, PureVPN is headquartered in the British Virgin Islands, a privacy-friendly country that is not part of the 5/9/14 Eyes Alliances (a group of countries that share surveillance data with each other). 

Bottom Line: PureVPN is one of the best VPN services for privacy on the market. It has a strict no-logs policy that has passed several audits, it has an always-on audit structure, and it’s located in a privacy-friendly country (the British Virgin Islands). 

PureVPN Additional Features Additional Features

PureVPN has the following additional features:

Split-Tunneling

Screenshot of PureVPN's split-tunneling feature on Windows.

PureVPN supports split-tunneling, which lets you choose which apps use and don’t use the VPN tunnel. For example, you could choose to only send traffic from your P2P app through the VPN, which would increase your P2P speeds. 

This feature is available on Windows and Android, but I think it’s slightly better on Android. That’s because you can choose which apps use or don’t use the VPN — on Windows, you can only pick which apps use the VPN. 

The tool works well, but I think Private Internet Access provides much better split-tunneling. It provides access to it on Windows and Android, and also on macOS. What’s more, it allows you to split-tunnel both apps and websites, which is very convenient. 

Bottom Line: PureVPN allows you to split-tunnel app traffic on Windows and Android. The feature is simple to use and it works well (there are no bugs). 

Obfuscation

Screenshot of PureVPN's OpenVPN and WireGuard protocols on Windows.

PureVPN provides access to obfuscation, which basically masks your VPN traffic. It does that by making your VPN data look like regular internet traffic. This way, ISPs and government agencies won’t be able to spy on your VPN connections. 

Obfuscation provides extra privacy, and it also lets you bypass restrictions in restrictive regions. I actually talked with 5+ customer support reps from PureVPN, and they all confirmed that the VPN works in countries like China and Russia as long as you enable the obfuscation feature. 

I really like how obfuscation is supported across all of the provider’s servers. And turning it on is extremely simple — all you have to do is use the OpenVPN protocol.

Bottom Line: PureVPN has obfuscation to make your VPN data look like normal internet traffic. This provides better privacy and also helps you access the web in restrictive countries.

Tor Support

Screenshot of a dark web link being opened in the Tor browser while connected to PureVPN.

PureVPN supports Tor traffic across all of its servers, which is great. This means you can first connect to PureVPN to secure your internet connection to the Tor network. The VPN will encrypt your data and hide your IP address, so none of that will be compromised even if the Tor network suffers a leak or you accidentally use a compromised Tor server. 

Just remember that using a Tor over VPN connection will cause noticeable slowdowns, as the Tor network is already pretty slow (it encrypts your data at least 3 times, after all). When I used PureVPN to surf the dark web, it usually took about 11 seconds for an .onion link to fully load. 

Still, if your main goal is to surf the dark web while connected to a VPN, I’d try NordVPN instead. In addition to allowing Tor traffic on all servers, it also has Onion Over VPN servers that automatically route your traffic through the Tor network — this allows you to surf dark web sites in regular browsers like Chrome and Firefox, which is much more convenient than having to download and use the Tor browser. 

Bottom Line: PureVPN allows Tor traffic on all of its servers, so you can secure your dark web browsing with the VPN first. The slowdowns are noticeable, but they’re still pretty decent. 

Shortcuts

Screenshot of PureVPN's Shortcuts feature on Windows.

The Shortcuts tool allows you to set up customized VPN connections to specific streaming sites. The tool provides access to a list of pre-set shortcuts (for sites like Netflix US, Hulu, ITV, BBC iPlayer, etc.), and it also allows you to create your own custom shortcuts — you just need to add the website’s URL address. The Shortcuts tool is available on Windows, macOS, Android, and iOS. 

I find this tool extremely convenient — I always use it while traveling abroad since I created a custom shortcut for Amazon Prime Video that uses a Canadian server in my home country. The feature always works as intended, and I never experienced any issues. 

Bottom Line: PureVPN’s Shortcuts feature is extremely convenient for streaming, as you can customize it to provide instant access to specific sites via specific servers. Even better, the tool is available on all of the provider’s apps. 

Dedicated IP Addresses

Screenshot of PureVPN's dedicated IP purchase tab.

PureVPN gives you the option to get a dedicated IP address for a small additional cost. This is an IP address that is only assigned to you (most normal VPN IPs are shared among VPN users). 

This type of IP address provides several perks. For one, you’ll be able to avoid reCAPTCHAs on search engines like Google. What’s more, you can also use such an IP address to access websites that block shared VPN IPs — like banking sites, for example. 

PureVPN allows you to get a dedicated IP address from 5+ countries, including the US, the UK, Australia, and Canada. If that’s not enough for you, try NordVPN instead, as it has dedicated IPs in 15+ countries. 

Bottom Line: PureVPN provides paid access to dedicated IPs in 5+ countries. These types of IPs are useful, as they help you avoid reCAPTCHAs and access sites that block shared VPN IPs. 

PureVPN Streaming Support Streaming Support 

PureVPN Works With
Netflix
Amazon Prime Video
BBC iPlayer
Max
HBO MaxMaybe
Disney+
Hulu
YouTube TV

PureVPN has great streaming support, as it claims to work with 10+ top streaming platforms, including Netflix, Amazon Prime Video, Hulu, Disney+, and HBO Max. In addition, it also works with other websites, like Crunchyroll, CBS, and Pluto TV. That said, if you’re not happy with the variety, check out ExpressVPN or Surfshark, as they both work with 100+ streaming services.

Still, I think it’s a shame that the provider is missing a smart DNS. That is a tool that lets you access streaming content on devices that don’t work with VPN apps, like gaming consoles. Most top competitors, like ExpressVPN and CyberGhost VPN, come with a smart DNS. 

And PureVPN is also a good Netflix VPN, as it’s compatible with 5+ Netflix libraries. This includes popular libraries, like Netflix US, Netflix UK, and Netflix Japan. 

PureVPN Netflix Support
Netflix US
Netflix UK
Netflix Canada
Netflix Japan
Netflix Germany

Bottom Line: PureVPN provides great streaming support. It works with 10+ top streaming sites, like Netflix, BBC iPlayer, and HBO Max. Plus, it’s also compatible with 5+ popular Netflix libraries. The only thing that’s missing is a smart DNS. 

PureVPN Torrenting Support Torrenting Support

Screenshot of a torrent being downloaded using qBittorrent while connected to PureVPN.

PureVPN is decent for torrenting but not very impressive. It allows torrenting on servers in 30+ countries, which are spread across most parts of the world — still, some users will have issues finding a nearby server to get fast download speeds. 

Speaking of download speeds, PureVPN provided me with pretty good speeds, but I’ve seen better. It took around 1 hour to download a 12.74 GB file, which is decent — but other top competitors managed to download the same file in 30–40 minutes or less. 

The VPN has port forwarding, but you need to pay extra for it. This is a useful P2P-related feature since it lets you connect to more peers to get faster download speeds. But offering it as a paid add-on is weird, as most top VPNs that have this feature include it for free with each subscription. 

And security-wise, PureVPN performs really well. You get to secure your P2P traffic with a kill switch, an audited no-logs policy, and full leak protection. 

Still, I can’t help but feel that Private Internet Access is a much better P2P option. It allows torrenting on servers in 90+ countries, comes with port forwarding for free, also has SOCKS5 proxy support (changes your IP but doesn’t use encryption to provide much faster downloads), and has an ad blocker that protects you from shady P2P sites. 

Bottom Line: PureVPN is decent for torrenting, but there are definitely better options out there. It comes with P2P servers in 30+ countries, provides okay P2P speeds, has port forwarding (but it’s a paid extra), and provides strong security and privacy. 

PureVPN Gaming Support Gaming Support

Screenshot of a match of Counter-Strike: Global Offensive while connected to PureVPN.

I used PureVPN to play a few rounds of Counter-Strike: Global Offensive, and I had a good experience. The game had to download a pretty large update, but the download was over pretty fast. Also, I only had average, stable ping, and my connections to the gaming servers never dropped. 

I also like how the VPN protects you against DDoS attacks, which force you offline. It does that by hiding your IP. so that hackers can’t use it to target your network with DDoS attacks. The provider also has servers with anti-DDoS protection on them (so nobody can DDoS your VPN connection). 

What’s more, the VPN also has good router support, as it allows manual configurations on tons of router models and firmwares. So, you can use PureVPN to play online games on devices that don’t work with VPN apps, like gaming consoles. And you also get access to setup tutorials that make the configuration process pretty straightforward. 

However, PureVPN doesn’t guarantee cloud gaming support — meaning there’s a chance it might not work with platforms that stream video games to portable devices, like laptops. I was able to use it to game on GeForce Now, but I can’t guarantee you’ll have the same experience. If this is an issue, try out ExpressVPN instead, as it guarantees access to cloud gaming platforms.

Bottom Line: PureVPN is pretty good for gaming. It maintains smooth, stable connections (even on distant servers), it prevents DDoS attacks and also has anti-DDoS protection, and it has router support. 

PureVPN Server Network Server Network

PureVPN Server Network
Number of Servers6,000+
Number of Countries65+
P2P ServersUnknown number of P2P servers in 30+ countries
Virtual Locations
Dedicated IP Addresses

PureVPN has a large server network consisting of 6,000+ servers in 65+ countries. The size should be enough for most users —  still, if you’re not happy with the number of server locations, try ExpressVPN instead, as it has servers in 100+ countries.

The provider also allows torrenting on server locations in 30+ countries. It’s a decently sized P2P server network, but if you mostly want a VPN for torrenting, you’d get a better deal with Surfshark, which allows P2P traffic on servers in 95+ countries. 

PureVPN also has 2 other types of servers: 

  • Quantum-Resistant servers — If you use the Automatic protocol setting, you get access to Quantum-Resistant servers in 65+ countries. These servers future-proof your data against potential quantum threats down the line (once quantum computing becomes the norm). 
  • Port forwarding servers — There are servers in 5 countries that support port forwarding (this is a paid add-on with this provider). These include the Netherlands, Germany, Belgium, Sweden, and Turkey. 

The VPN also has several virtual servers in 20+ countries. These servers provide you with an IP address from the country you’re connecting to, but the actual physical server is located in a different location. The provider’s virtual servers work very well, as I tested virtual locations in 10+ countries and was always provided with the correct IP address. 

Finally, PureVPN also provides access to dedicated IPs for a small extra cost. It has dedicated IPs in 5+ countries, including the US, the UK, and Canada, which is a decent variety — but in case that’s not enough for you, try NordVPN instead since it has dedicated IPs in 15+ countries.

Bottom Line: PureVPN has a great server network, with locations in 65+ countries. It also has P2P servers in 30+ countries, port forwarding and Quantum-Resistant servers, virtual locations, and dedicated IPs.  

PureVPN Speed Tests Speed Tests

I travel very often, so I don’t always have consistent baseline speeds. Unfortunately, that impacts my VPN speeds, so I can’t provide you with consistent results if I were to run speed tests. 

That’s why I asked my friend from Romania to perform the tests for me. Since he doesn’t travel as often as me, he’s able to provide more consistent VPN speed test results. He also mentioned that, for these tests, he used the WireGuard protocol. 

He first started with a speed test without being connected to the VPN — here are his original speeds:

Screenshot of original internet speeds displayed by Ookla Speedtest.

After that, he tested a nearby server in Germany. He told me he barely experienced any slowdowns — all the websites he connected to loaded instantly, HD videos loaded instantly and didn’t buffer, and it only took him about 7 minutes to torrent a 5 GB file, which is really good. 

Screenshot of speeds on a German server from PureVPN displayed by Ookla Speedtest.

Next, he tested the speeds on a distant server in the US. While he experienced some slowdowns, they were pretty minor — websites continued to load instantly, HD videos took just 2 seconds to load, and 4K videos loaded in around 3 seconds (but there was no buffering when skipping through them). 

Screenshot of speeds on a US server from PureVPN displayed by Ookla Speedtest.

Finally, he ran speed tests on a distant server in Japan. He reported he only experienced minor slowdowns, just like on the US server — sites took just 2 seconds to load, HD videos loaded in 3 seconds and didn’t buffer, and his VoIP calls never dropped or lagged. 

Screenshot of speeds on a Japanese server from PureVPN displayed by Ookla Speedtest.

Whenever I use PureVPN while traveling, I generally have a similar experience. I usually enjoy very fast speeds for all online activities on both nearby and distant servers — with only a few minor slowdowns on distant servers that aren’t very noticeable. 

Bottom Line: PureVPN provides very good VPN speeds on all servers. On average, you’ll get the fastest speeds on a nearby server, but will still be able to maintain fast connections on distant servers too. 

PureVPN Censorship Bypassing Censorship Bypassing

PureVPN Works in
🇨🇳 ChinaYes
🇪🇬 EgyptYes
🇹🇷 TurkeyYes
🇷🇺 RussiaYes
🇦🇪 UAEYes

PureVPN is a good pick for restrictive countries, as it works in such regions without any issues. I talked with 5+ support reps, and they all confirmed that the VPN works in places like China, Egypt, Turkey, Russia, and the UAE. I can also confirm that, whenever I travel through China and use this VPN, I can access the free web (and I also think this is one of the best China VPNs on the market).

Just make sure to use the OpenVPN protocol if you’re in a restrictive country. That’s the only way to get access to obfuscation, which is necessary to circumvent government-imposed VPN traffic blocks. 

Bottom Line: PureVPN works very well in restrictive countries like China and Russia. That’s because the provider has obfuscation via its OpenVPN and WireGuard protocols. 

PureVPN Apps and Ease of Use Apps and Ease of Use

There’s a PureVPN app for almost any device, including Windows, macOS, Linux, iOS, Android, Android TV, Fire TV, and Chromebook. The VPN service also has browser extensions for Chrome, Edge, Firefox, and Brave, and it supports manual router setups. 

It’s also very easy to install PureVPN’s apps. When I installed them, it only took about 2 minutes tops to install its apps on my Android and Windows 10 devices. 

And the provider also supports up to 10 connections. This is on the upper end of the industry average of 5–10 simultaneous connections, so it should be enough for most people. You can also get 10 additional connections via a paid add-on — but if you’re considering that, it might be better to just get Private Internet Access or Surfshark, as they both allow unlimited connections.

Android & iOS 

Screenshot PureVPN's Android app, showing the connection window, the list of servers, and the VPN settings.

PureVPN has a great Android and iOS app. They’re both really intuitive, and I like how each app has a quick-connect feature that you can use to automatically connect to the fastest server for your location. Plus, there are also helpful explanations for all settings, so you never feel lost while using the apps. 

That said, I prefer the Android app over the iOS app. That’s because the Android app comes with split-tunneling, which is a very convenient feature. Still, the lack of split-tunneling on iOS is a minor complaint, as most VPNs don’t offer this feature on iOS. Also, on the plus side, both mobile apps have the Shortcuts feature.

But I still think there are better VPNs for Android and iOS out there. ExpressVPN, for example, has mobile apps that are very intuitive and much more feature-rich than PureVPN’s mobile apps.

Bottom Line: PureVPN has great mobile apps. They’re very simple to use and navigate, so even people who have never used a VPN before will have no issues getting used to them. 

Windows & macOS

Screenshot of PureVPN's Windows app, showing the connection screen.

PureVPN’s Windows app and macOS app are pretty good — they come with a quick-connect tool, and I also like how simple it is to manually find and connect to a server (it won’t take more than 4 seconds to do it). That’s because there’s a search field to instantly find your desired server, and also because there are filters for different server types (P2P, port forwarding servers, quantum-resistant servers, and virtual servers). 

Both apps provide access to the Shortcuts tool, which is convenient. That said, split-tunneling is only available on the Windows app — I think this is a missed opportunity, as some top competitors (like ExpressVPN, for example) also have split-tunneling on macOS.

But I should mention that you can find better Windows and macOS VPNs. Many top competitors have desktop apps that are really simple to use, and which also provide access to more additional features.

Bottom Line: PureVPN provides access to great Windows and macOS apps, as they’re very user-friendly and simple to navigate. Both apps have the Shortcuts feature, but split-tunneling is only available on the Windows app.  

Linux

PureVPN has a pretty good Linux app, though it’s only officially available on Ubuntu. There are 2 versions of the Linux app — a command-line interface (CLI) version and a (graphical user interface) GUI version. Though keep in mind the GUI app is still in beta, so you might sometimes experience issues when using it.

The Linux app is pretty bare-bones, but it’s secure, which is good enough. You don’t get access to split-tunneling or the Shortcuts tool, but you can switch between the OpenVPN and WireGuard protocols. 

Bottom Line: PureVPN has a decent Linux app, which comes with a CLI and GUI version. Even though the GUI version is in beta, I still like how there are options for both beginners and advanced users.

Browser Extensions

Screenshot of PureVPN's browser extensions, showing the connection screen, the list of servers, and the security settings.

The provider’s browser extensions are very good, as they’re both user-friendly and feature-rich. Once you log in, you can quickly connect to a server using the quick-connect tool, or easily find a location you want in the server list. 

In terms of features, you get a tool that’s similar to the Shortcuts feature. What’s more, there’s a split-tunneling tool that lets you select specific servers to bypass your VPN connection. And you also get access to WebRTC leak protection and an option to spoof your GPS location. 

Bottom Line: I’m really happy with PureVPN’s browser extensions. They’re very simple to navigate and use, and they also provide access to many useful security tools. 

Router Support

PureVPN comes with very good router support, as it works on tons of router models and firmwares. For example, you can set it up on DrayTek, Cisco, Belkin, Asus, DD-WRT, OpenWRT, Tomato, TP-Link, and Zyxel routers — and those are just a few examples! 

I also like how the provider has step-by-step guides for each type of router. The tutorials are easy to follow and also include screenshots, which are really helpful. Due to this, it shouldn’t take you more than 15 minutes to manually set up PureVPN on your router. 

That said, if you only want to use a VPN on your router, I’d go with ExpressVPN. It’s one of the only VPN providers on the market that has a dedicated router app — installing it is much simpler than manually configuring PureVPN on your router. Plus, ExpressVPN’s router app is also very easy to navigate (it shares a similar design to the provider’s mobile and desktop apps), and it even includes access to a tool that’s similar to split-tunneling. 

Bottom Line: PureVPN provides really good router support, as it works on 30+ router models and firmwares. In addition, you also get access to really helpful tutorials that make the setup process straightforward. 

PureVPN Pricing and Refund Policy Pricing and Refund Policy

PureVPN Pricing
Starting Price$2.14/month
Free Plan
Money-Back Guarantee31 Days
CouponsPureVPN Coupon 84% OFF

PureVPN has pretty affordable plans, with prices starting as low as $2.14/month. It has 3 tier-based subscriptions, and each one comes with a 1-month, a 1-year, and a 2-year plan. You get the best savings with the longest plan, but only the most expensive subscription’s longest plan also includes extra months of service for free.

The provider has the following tier-based subscriptions: 

  • Standard — Includes access to all of the VPN provider’s VPN features. There’s also a Family Plan option for this subscription that provides access to 5 individual VPN accounts
  • Plus — Includes the VPN, and adds access to a password manager and an end-to-end file encryption service. 
  • Max — Includes the VPN, password manager, and encryption service, and adds a privacy manager service. 

The VPN also has several paid add-ons, which provides access to different tools, including dedicated IP addresses, port forwarding, support for 10 additional simultaneous connections, and a dedicated VPN server (which is only used by you). 

PureVPN also accepts multiple payment methods, including credit/debit cards, PayPal, Google Pay, Paymentwall, and cryptocurrencies (which provide better privacy than regular payment methods). 

And the VPN also backs all purchases with a risk-free 31-day money-back guarantee, which means you don’t need to meet any requirements to be eligible for it. 

Bottom Line: PureVPN has 3-tier based subscriptions with affordable plans — to be honest, the VPN-only subscription is enough for most users. The VPN service also accepts multiple payment methods and has a 31-day money-back guarantee.

PureVPN Customer Support Customer Support

PureVPN Customer Support
💬 Live Chat
📧 Email Support
📚 Support Library
📞 Phone Support

PureVPN has several support channels, including a ticketing system, live chat, and an in-depth support library that consists of FAQs, setup guides, and troubleshooting articles. 

I’m honestly not that happy with the provider’s ticketing system and live chat support. When you open a support ticket, you have to wait to receive a reply via live chat from a support rep. Unfortunately, it can take up to 24 hours to hear back from the live chat reps, which is way too long. And while some live chat reps were helpful, others provided me with incorrect information (like telling me the VPN has a smart DNS, when it actually doesn’t). To be honest, competitors like ExpressVPN and NordVPN provide much better live chat support. 

Screenshot of a live chat conversation with a customer support rep from PureVPN.

On the plus side, PureVPN’s support library is pretty good. It’s easy to navigate, and all of its support articles are helpful — although I have come across a few articles that were outdated. But I like how all tutorials come with easy-to-follow screenshots, and how all of the information is very well formatted.

Bottom Line: PureVPN’s customer support is not very impressive. It has a ticketing system and live chat that go hand in hand, but they’re not that great since it takes a long time to receive a reply (plus, many live chat reps are not helpful). But I like how its support library is pretty in-depth.

PureVPN Review 2024 — Final Words Final Words

PureVPN is a very secure VPN provider that’s also great for privacy. On top of industry-standard security features like a kill switch, DNS leak protection, and military-grade encryption, the VPN also has an audited no-logs policy (alongside an always-on audit structure), IPv6 and WebRTC leak protection, PFS and RAM-only servers, and Quantum-Resistant servers. It also comes with a large server network (6,000+ servers in 65+ countries), good streaming support, fast speeds, and intuitive apps. 

But there are a few drawbacks — it only has P2P servers in 30+ countries, you need to pay extra to forward ports, the VPN is missing additional features (like a smart DNS or an ad blocker), and its ticketing system and live chat support need improvement. 

  • Approved by our experts
  • Most readers pick PureVPN
Server Network6,000+ servers in 65+ countries
Key FeaturesHigh-end security & privacy
Works in China
Apps
Number of Connections10
Free Plan
Money-Back Guarantee31 days

purevpn.com

PureVPN Frequently Asked Questions FAQs

Yes, PureVPN is a secure VPN service. It has all essential VPN security features, including a kill switch, a no-logs policy (that has also been audited), military-grade encryption, and DNS leak protection — in my tests, I never experienced any DNS leaks. It also provides IPv6 and WebRTC leak protection, advanced security features like PFS and RAM-only servers, and it uses secure protocols, like OpenVPN and WireGuard. Finally, the VPN also has Quantum-Resistant servers that future-proof your data against potential future quantum threats. 

Not anymore — the VPN used to be located in that country, but it moved its headquarters to the British Virgin Islands in 2021. The provider decided to pick this location because it’s not part of the 5/9/14 Eyes Alliances, and because it also has really privacy-friendly laws. 

Yes, the provider can access the free web in China without any issues. I talked with several support reps about this, and they all confirmed PureVPN works in China — plus, I was also able to use it there when I traveled through the country. Just make sure to use the OpenVPN protocol, as that’s the only way to get access to obfuscation to bypass VPN data blocks.

Yes, the VPN can access the streaming site without any issues — in addition, it also works with 5+ Netflix libraries, including popular ones like Netflix US and Netflix Japan. What’s more, PureVPN is also compatible with 10+ other streaming services, including popular ones like Amazon Prime Video, HBO Max, and Disney+. 

No, the provider doesn’t come with a free plan. That said, its prices are pretty affordable, as they start at $2.14/month. In addition, the VPN also has a risk-free 31-day money-back guarantee, which gives you enough time to fully test the service to make sure it’s right for you.

The provider allows you to connect up to 10 devices with 1 PureVPN account. This is pretty good, as it’s on the upper end of the industry average of 5–10 connections. You can also get a paid add-on that adds 10 more connections — but if you want to do that, it’d be better to just get Surfshark instead, as it allows unlimited connections.

PureVPN has apps for all major platforms, including Windows, macOS, Linux, iOS, and Android. It also comes with smart TV apps for Android TV and Fire TV. In addition, it provides access to browser extensions for Chrome, Firefox, and Edge, and it allows router setups on 30+ router firmwares and models.

PureVPN is pretty decent for torrenting. It has P2P servers in 30+ countries, provides good speeds, has strong security features (including a kill switch and an audited no-logs policy), and it allows you to forward ports to get faster P2P speeds, though you need to pay extra for that. 

To be honest, there are better P2P VPNs out there. My top pick is Private Internet Access, as it allows torrenting on servers in 90+ countries, it has much faster P2P speeds than PureVPN, it too provides very strong security, and it actually lets you forward ports for free. Plus, you also get SOCKS5 proxy support, which changes your IP but doesn’t provide encryption to offer much faster speeds.

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TREVOR JAMES

Full Time Digital Nomad

About The Author

Hi! I’m Trevor James, a Canadian YouTuber who travels the world full-time. I make videos about food, travel, and cybersecurity. I have been traveling the world and making videos for over 10 years. You can read more about me here.

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